Terms of service

These Terms of Service ("Terms") govern your use of this website and any purchases made through it. By accessing the site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the site or our services.

1. Overview

This website is operated by MILU Party Store. We specialize in offering party supplies, tableware, balloons, and decorations intended for children’s celebrations, such as birthdays, themed events, and family gatherings. Our products are designed to help customers create memorable and joyful occasions with ease and creativity.

These Terms of Service apply to all users of the site, including customers making purchases, business clients requesting wholesale access, and visitors browsing the content. They govern the use of the website, the services we offer, and any interaction you have with us — including communications via email, social media, or other contact channels.

By accessing this website, using our services, making a purchase, or engaging with any content on the site, you agree to be bound by these Terms. If you do not agree with them in full, you may not use the website or services.

We reserve the right to update or modify these Terms at any time. The most current version will always be available on this page. Your continued use of the site constitutes acceptance of any changes.

2. Eligibility

By using our services, you confirm that you are at least the age of majority in your country or have permission from a parent or legal guardian. Our website and products are intended for adults (e.g. parents, guardians, or event professionals) purchasing on behalf of children.

3. Product Use & Safety Disclaimer

Our products are intended for decorative and single-use purposes only. Items such as plates, cups, straws, and cutlery must not be used in ovens, microwaves, or dishwashers, as this may cause melting, damage, or injury.

All products must be used under adult supervision. Small parts, balloons, and packaging materials pose a choking hazard and should be kept away from children under 3 years of age.

By purchasing from our store, you acknowledge that it is your sole responsibility to ensure that all products are used safely and as intended. We take care to meet applicable safety standards, but we disclaim all liability for injury, damage, or loss resulting from misuse, unsupervised use, or failure to follow safety instructions.

4. Intellectual Property

All content on this site, including text, images, product descriptions, graphics, logos, and layout, is the property of MILU Party Store and is protected by intellectual property laws. You may not copy, reproduce, or use any content without written permission.

5. Orders & Pricing

We reserve the right to refuse or cancel any order at our discretion. This includes orders that appear to be placed by resellers or for fraudulent purposes.

All prices are listed in the currency stated on the website and may change without notice. Product availability is subject to stock levels, and we do not guarantee the availability of any item. A purchase contract is not formed until your payment is successfully processed and your order is confirmed via email.

We do our best to ensure that all product descriptions, pricing, and images are accurate. However, we do not guarantee the absence of errors. In the event of a pricing or product error, we reserve the right to correct it and cancel any affected orders.

6. Business Customers & Wholesale Orders

We welcome business clients such as event planners, decorators, and venues. If you are interested in wholesale or bulk pricing, please contact us directly. We may request proof of business activity, including a business license or tax ID number.

Minimum order quantities may apply to wholesale purchases. Separate terms, including custom return policies, payment terms, and lead times, will be provided in writing as part of the wholesale agreement.

7. Optional Tools

We may provide access to third-party tools which we neither monitor nor control. You acknowledge that we provide such tools "as is" without warranties or endorsement. Use of any optional tools is at your own risk.

8. Account & Billing Information

You agree to provide accurate and complete billing, shipping, and contact details. We may cancel or limit orders placed under the same customer, payment method, or address if they appear to be duplicate or fraudulent.

You are responsible for keeping your account information up to date. If we are unable to process your payment or deliver your order due to inaccurate information, we will not be held liable for any resulting delays or losses.

9. User Comments & Feedback

By submitting comments, suggestions, or content to us, you grant us the right to use, reproduce, and publish such content in any medium. We are not obligated to maintain confidentiality, compensate you, or respond. Comments must not violate any third-party rights or contain unlawful material.

We reserve the right to remove or edit content we deem inappropriate, offensive, or in violation of these Terms.

10. Personal Information

Your personal data is handled in accordance with our Privacy Policy, available here: [LINK TO PRIVACY POLICY].

11. Errors & Omissions

We do our best to keep the site accurate and up-to-date, but occasionally there may be errors in product descriptions, pricing, availability, or content. We reserve the right to correct such errors without notice and to cancel any affected orders.

12. Returns & Refunds

Our return and refund policy is available here: [LINK TO REFUND POLICY]. Please review it before making a purchase. Some products (e.g. personalized or discounted items) may not be eligible for return.

13. Third-Party Links

We may provide links to third-party websites. These are not affiliated with us and we are not responsible for their content, terms, or services. Please review their policies before engaging.

14. Disclaimer of Warranties & Limitation of Liability

We provide our services and products "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we disclaim liability for any direct or indirect loss, injury, or damage related to the use of our services or products.

We are not liable for delays caused by shipping carriers, issues resulting from improper product use, or any damages arising from force majeure or third-party actions beyond our control.

15. Prohibited Use

You may not use our site for illegal activities, to infringe on intellectual property rights, introduce malware, collect personal data from others, or interfere with the website’s operation.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the rest of the agreement will remain in full effect.

17. Entire Agreement

These Terms, along with our other policies posted on the site, constitute the entire agreement between you and us. They supersede all prior oral or written communications.

18. Termination

We may suspend or terminate your access to our services at any time for violation of these Terms. You may terminate this agreement by ceasing use of the site.

19. Changes to Terms of Service

We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance.

20. Contact Information

If you have questions about these Terms, please contact us at:
Store name: MILU Party Store
Email: hello@milupartystore.com

Our customer service team is available Monday to Friday during standard business hours (UAE time). We aim to respond to all inquiries within 1–2 business days.